Support

Welcome to the LiveGuard Anticheat ® support page. The purpose of this page is to help you fix issues you might encounter during game startup or during gameplay.

This page is constantly being updated to reflect the best resolutions for issues you might encounter. With that being said some information might be still missing, if this is the case for yourself please submit a report.

Game Startup Problems

This Microsoft Windows version is not supported anymore

This message means you tried to run the game on a very old/unsupported operating system.

LiveGuard Anticheat ® will not run on the following systems:

  • Windows XP editions (any)
  • Windows Server editions (any)

Please upgrade your operating system to minimum Windows VISTA.

Loading of Test Signed Drivers is not allowed.

This is not an error, and it could hardly be the case that your Windows settings has “magically” enabled this option.

However we will try and explain what this is and how to fix it.

What is Loading of Test Signed Drivers ?

Windows has an option to allow kernel mode driver developers to load their kernel drivers without signing them. This is a massive advantage and help for someone that works with kernel drivers, it allows debugging and testing, etc.

However, this comes with a drawback. Many (most) game cheat developers are taking advantage of this so they can load their unsigned drivers into the kernel and abuse the game process. If you search online you will find a lot of tutorials how to enable this option.

You can read more about this on the Microsoft page here.

Manual fix

In the unlikely event that this has “magically” enabled on your computer, please do the following:

  1. Open a new command line as Adminitrator (cmd)
  2. Type in:
Bcdedit.exe -set TESTSIGNING OFF

Press enter and restart your computer.

Process injection via AppInit_DLLs detected

This is not actually an “error” but rather a direct 100% security threat.

Developers working on Microsoft Windows software have the option to inject a .dll file into every process on your system by using a simple registry key called “AppInit_DLLs“. This key is available on x32 bit systems and on x64 bit systems as well.

However, not only developers use this functionality but also malware authors (viruses), cheat authors and antivirus software too. Malware authors use this functionality to inject keyloggers into processes (and for other reasons), cheaters to inject their cheats and antivirus authors use it to inject their “HIPS” and other “behaviour inspection” modules into every process.

What you have to understand is that once another process (or human) managed to inject a .dll into the game process, well it’s game over. LiveGuard AntiCheat cannot allow this, at all. If we would allow such process or “whitelist” certain .dll files, hackers would abuse it eventually so it’s really no point to even consider it.

Not to worry though because this is very easy to fix (there is nothing to fix, because nothing is broken; but we will use the wording “fix”), just read below.

Automatic Fix

LiveGuard AntiCheat will warn you if your system has this functionality enabled and will not continue. However, it will also try to remedy the issue automatically so all you need to do is restart the game.

In some rare cases were this did not work, please read below how to remedy it automatically.

Manual Fix

Open “start” menu on your windows, and type “regedit”:

Search for the entry “AppInit_DLLs”. Entries are under different nodes depending on system.

If you are on x32 bit windows the node is under:

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows

If you are on x64 bit windows, there are 2 nodes. One node is for x64 processes and one is for x32 processes, for this reason we recommend you edit both:

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\Windows

First step is to edit “AppInit_DLLs” by double clicking on it and setting “Value Data” to nothing.

Second step is to edit “LoadAppInit_DLLs” by double clicking on it and setting “Value Data” to “0”.

Third step is to edit “RequireSignedAppInit_DLLs” by double clicking on it and setting “Value Data” to “1”. This step is optional because it might not be added on your system. If it’s there, set it to 1; if it’s not just ignore this step.

Once you are done, the entries will look like this:

That’s it! You have “fixed” a non existent problem. More specifically, you took back control on your system by not allowing every rogue process to inject other processes for no valid reason.

Start the game and enjoy.

Game files (play.exe/LiveGuard.dll) seem to be corrupted

This is an interesting yet annoying situation where you cannot run the game if a file is corrupted. Games will usually run without problems even if infected, but since LiveGuard Anticheat® is a protection software it will not do so.

Why is this happening ?

There can be only a couple of reasons why:

  • The files are outdated and need updating
  • The files are getting corrupted during runtime by a virus (trojan/malware)
  • The files cannot be accessed / cannot be found

Let’s go through each case and provide you with a solution. However, keep in mind that in most cases it’s about a virus in your system.

Manual fix

The files are outdated and need updating

Simply run the Launcher.exe to update the game client, or re-download the client. If it does not work, skip to next step. Make sure you run it as Administrator.

The files are getting corrupted during runtime by a virus (trojan/malware)

This is the most common case where the files are getting corrupted, especially if you have no antivirus software or a bad one. We recommend that you clean your system with the following:

Sometimes you need all options, depends on how bad the virus/trojan is. We recommend that you reboot your PC after cleaning, and then run the antivirus cleaner again once more. This is to ensure that the virus/trojan did not boot again at Windows startup.

After complete cleaning, please run Launcher.exe again or re-download the client since the original files were corrupted.

The files cannot be accessed

In some rare cases, the game client files cannot be read/found properly by LiveGuard Anticheat®. For example if your game client is in very long path:

C:/very/long/very/long/super/long path/“…. you get the idea. Simply move the game client to a shorter path, for example Downloads folder.

In other cases, the files cannot be read even if they are found. The reason is simple, run the game as Administrator.